Shipping Policy

Delivery times by state

Shipping Overview

ExoLabz ships every research compound from our facility in the USA. All orders are domestic United States shipments dispatched in plain-label, tracked packaging, and a tracking number is issued the moment the parcel leaves us. Because nothing crosses a border, no customs clearance, duty or carrier brokerage applies to any order placed on this site.

Shipping Rates

ExoLabz ships within the United States only, including Alaska, Hawaii and Puerto Rico. We do not ship internationally, and we do not accept orders for delivery outside the US.

Processing Times

Orders placed on a business day are processed and dispatched from our Utah facility as soon as they can be turned around. Orders placed on a weekend or a federal holiday are processed on the next business day.

The dispatch cutoff is the single largest influence on when a parcel arrives. An order placed after the day’s cutoff joins the following dispatch, and one placed late on a Friday joins Monday’s, which accounts for most of the variation customers notice. A tracking number is emailed the moment the parcel leaves us, and the carrier’s own estimate becomes available at that point.

Delivery Estimates

Delivery times vary by destination and by the carrier service used. The estimate shown on your tracking page once the parcel is in the network is the authoritative figure for that shipment; anything quoted before dispatch is a general expectation rather than a commitment, and carrier estimates are not guaranteed.

As a general guide for a parcel leaving Utah: one to two business days across the Mountain and Pacific states, two to three to the Midwest, Texas and the South, and three to four to the Northeast and New England.

Four things drive most of the variation, and none of them is the compound:

• Distance from the dispatch point. Utah sits close to the western carrier hubs, so West Coast and Mountain West deliveries run short while the Northeast sits at the far end of a longer ground lane. Alaska, Hawaii and Puerto Rico add a scheduled air or ocean leg on top.
• Federal and state holidays. Carriers stand down on federal holidays, and a receiving department can be closed on a state holiday observed locally but not in Utah, so a parcel can arrive on a day nobody is there to sign for it.
• Winter conditions on a single corridor. Mountain passes on I-80 and I-70 feed much of the eastbound ground network, and a closure on one of them moves freight for a whole region by a day regardless of the weather at either end.
• Rural and remote addresses. These often involve a final scheduled leg that runs less frequently than daily, which is why a rural ZIP code can add a day to an otherwise short route.

Because no ExoLabz order clears customs, none of these is the open-ended kind of delay an imported parcel can encounter. A domestic parcel on a long route is still a tracked parcel on a predictable one.

Tracking Your Order

A tracking number is emailed to the address on your order once the parcel is dispatched. If your order is confirmed and no tracking information has arrived, check the spam folder for the address used at checkout first, then contact us through our contact page with the order number.

One thing worth knowing if you are ordering to a university, hospital or government address: the carrier marks a parcel delivered when it reaches central receiving, not when it reaches your laboratory. The internal transfer from a receiving dock to a specific floor and bench runs on the institution’s own schedule and does not appear in the tracking at all. If a delivery shows as complete and the vial is not on the bench, central receiving or the departmental mailroom is the first place to look rather than the carrier.

Packaging and Handling

Lyophilized peptides are shipped as stable powder and do not require cold-chain transit for standard delivery windows. All parcels are shipped in plain outer packaging with no description of contents on the exterior. See what to check when a shipment arrives for the receiving steps we recommend before material goes into storage.

Lost, Delayed or Damaged Shipments

If a parcel is delayed beyond the carrier’s stated window, arrives damaged, or is marked delivered but not received, contact us with your order number and tracking reference. Claims are handled under our returns and purity guarantee policy.

Incorrect Addresses

Customers are responsible for supplying a correct and complete delivery address. Parcels returned to us as undeliverable due to an incorrect address may be reshipped at the customer’s expense.

Research Use Only

All products supplied by ExoLabz are intended for laboratory research use only. They are not approved for human consumption, clinical, or veterinary use. By placing an order you confirm that the materials will be used solely for legitimate research purposes.